Who this service is for
Job seekers, teachers, students applying abroad, people relocating for work, and anyone an employer or institution has asked for a police clearance certificate. We also help people renewing an older certificate that is no longer accepted.
How Hirram Services helps
- Creating or recovering your eCitizen account
- Filling in the DCI application accurately
- Guiding you through payment of the official fee
- Downloading and printing the fingerprint form and invoice
- Explaining where to take your fingerprints
- Checking application status and downloading the certificate
What to prepare before you contact us
Having these ready makes the process faster. Requirements are set by the Directorate of Criminal Investigations (DCI) and can change, so we always confirm the current list with you before starting.
- Your original national ID card (or passport for non-citizens)
- Your phone number and email address that you can access
- Access to your eCitizen account if you already have one
- Means to pay the official fee
How it works
- 1
Send your request
WhatsApp us your name and the reason you need the certificate.
- 2
We prepare the application
We fill in the DCI application with you and you pay the official fee.
- 3
Fingerprints
You take the printed form to an approved fingerprint location.
- 4
Collect your certificate
We help you check the status and download the certificate when it is ready.
Hirram Services is an independent assistance provider and is not part of the Directorate of Criminal Investigations (DCI) or any government office. Official fees are paid to the relevant authority and are separate from our service charge. Approval, timelines and outcomes are decided by the authority. See our service disclaimer.
Frequently asked questions
How long does a Certificate of Good Conduct take?
Processing time is set by DCI and varies. Our part — the application — is usually done the same day. We advise you to apply well before your deadline.
Do I have to go anywhere in person?
Yes. Fingerprints must be taken in person at an approved location. Everything else can usually be done online.
Can you help me if I lost my eCitizen password?
Yes, we can guide you through the account recovery process using your registered phone number or email.
