Who this service is for
First-time applicants, people renewing an expired or full passport, and parents applying for children’s passports.
How Hirram Services helps
- Completing the eCitizen passport application
- Preparing and scanning your supporting documents
- Guiding you on the correct passport type and fee
- Booking your biometrics appointment
- Explaining what to carry on the day
- Tracking your passport status
What to prepare before you contact us
Having these ready makes the process faster. Requirements are set by the Department of Immigration Services and can change, so we always confirm the current list with you before starting.
- National ID card (or birth certificate for minors)
- Birth certificate
- Copies of parents’ IDs (often requested for first-time applicants)
- Old passport, for renewals
- Recommender details, if required
- Passport photos meeting the official specification
How it works
- 1
Choose passport type
We help you pick the correct option.
- 2
Fill in the application
We complete the form and attach documents with you.
- 3
Pay & book
You pay the official fee and we help book your appointment.
- 4
Biometrics & collection
You attend biometrics and we help you track collection.
Hirram Services is an independent assistance provider and is not part of the Department of Immigration Services or any government office. Official fees are paid to the relevant authority and are separate from our service charge. Approval, timelines and outcomes are decided by the authority. See our service disclaimer.
Frequently asked questions
How long does it take to get a Kenyan passport?
Processing time is set by Immigration and can vary. Apply well in advance of your travel date.
Can I apply for my child’s passport?
Yes. Requirements for minors differ, often including parents’ details and consent. We confirm the current list with you.
